Pilates Supply Co Pty Ltd (ACN 696 637 957 | ABN 86 696 637 957)
trading as Pilates Supply Co
Effective date: 29/08/2026
Plain English Summary
This summary is provided for convenience only. The full Terms below are legally binding and prevail if there is any inconsistency.
· We sell and deliver Products within Australia. Many Products are dispatched directly by manufacturers, suppliers or distribution partners.
· Check Product specifications, intended use, available space and delivery access before ordering, especially for reformers and other large equipment.
· Delivery dates are estimates. Freight, supplier and manufacturing delays can occur. Extra charges caused by incorrect delivery details, inadequate access, missed delivery or delayed depot collection may be payable by you.
· Inspect deliveries promptly. If anything is damaged, missing or incorrect, contact us as soon as possible and, where reasonably possible, within 48 hours so we can investigate freight issues. This does not limit your rights under Australian Consumer Law.
· Pilates and exercise equipment must be assembled, inspected, maintained and used in accordance with the manufacturer's instructions. Users must receive appropriate instruction or training before using unfamiliar equipment. Commercial operators must implement suitable training, supervision, inspection and maintenance systems.
· Do not use equipment that is damaged, excessively worn, unstable, malfunctioning or reasonably suspected to be unsafe.
· We generally do not accept change-of-mind returns for reformers, large/bulky equipment, commercial or bulk orders, or special-order Products. This does not affect statutory rights for faulty or non-compliant goods.
· Manufacturer warranties are additional to rights that may apply under Australian Consumer Law.
· To the maximum extent permitted by law, we are not responsible for loss, injury or damage caused by misuse, incorrect assembly, inadequate maintenance, unauthorised modification, unsuitable use, failure to follow safety instructions, or conduct occurring after delivery that is outside our reasonable control.
· Nothing in these Terms excludes rights, guarantees, remedies or liabilities that cannot lawfully be excluded or limited.
1. About These Terms
These Terms govern use of www.pilatessupplyco.com.au (Website), quotations and purchases from Pilates Supply Co Pty Ltd (we, us, our). By using the Website or placing an Order, you agree to these Terms and our applicable Privacy, Shipping and Returns policies.
If you purchase for a company, trust, studio, clinic or other organisation, you warrant that you are authorised to bind that entity. If an accepted written quotation conflicts with these Terms, the quotation prevails to the extent of the inconsistency.
These Terms apply to the contract formed when we accept your Order or dispatch the Products, whichever occurs first. Updates apply prospectively and do not retrospectively alter an existing Order unless agreed or required by law.
The Website and Products are intended for Australian customers and delivery within Australia only.
2. Definitions & Australian Consumer Law
ACL means the Australian Consumer Law in Schedule 2 to the Competition and Consumer Act 2010 (Cth). Commercial Customer means a person or entity purchasing Products for business, studio, gym, physiotherapy, allied health, education, accommodation or other commercial use. Customer, you and your mean the person or entity using the Website or purchasing Products. Manufacturer means the manufacturer of a Product. Order means an order submitted through the Website, email, quotation or another method we approve. Products means equipment, accessories, replacement parts and other goods we offer. Supplier includes a manufacturer, importer, distributor, fulfilment partner or logistics provider engaged in supplying Products.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified. A business purchaser may still be a consumer for ACL purposes.
3. Product Information, Suitability & Website Content
We take reasonable care with Product descriptions, specifications, measurements, images, availability and pricing, but manufacturers may change specifications, finishes, dimensions, packaging or included accessories. Minor variations that do not materially change the Product and are consistent with applicable law are not necessarily defects.
Dimensions and specifications should be treated as approximate unless expressly stated otherwise. Before ordering, you must check that the Product is suitable for your intended use, available space and delivery access, including floor space, operating clearance, ceiling height, doors, hallways, lifts, stairs and turning areas.
Accessories and replacement parts must be compatible with the relevant equipment. We do not guarantee compatibility between different brands or models unless expressly stated.
Buying guides, comparisons, articles, recommendations and other educational content are general information only. They are not medical, physiotherapy, rehabilitation, exercise, financial or other professional advice and are not a guarantee that a Product is suitable for a particular person or business. Obtain appropriate professional advice where required.
We may correct genuine errors and update Website content, pricing or availability before an Order is accepted. Product display does not guarantee availability.
4. Orders, Pricing & Payment
An Order is an offer to purchase. An automated acknowledgement is not acceptance. We may verify availability, pricing, payment, delivery information and suspected fraud before acceptance.
If a genuine pricing or listing error is identified before acceptance, we may correct it, decline the Order or invite you to place a new Order. Amounts already paid for a cancelled Order will be refunded.
Prices are in Australian dollars. Delivery charges are additional unless stated otherwise. GST will be dealt with as required by Australian law. Full payment is required before dispatch unless we agree otherwise in writing.
Third-party payment methods are subject to the provider's terms. We are not responsible for a payment provider's independent approval decisions, outages, fees or other conduct, except to the extent responsibility cannot lawfully be excluded.
Commercial quotations are valid for the period stated, are subject to availability and do not reserve stock unless confirmed in writing. Supplier, freight or exchange-rate changes may affect a quotation before acceptance where the quotation permits this.
Special-order, customised, non-standard quantity or specifically sourced Products may not be cancellable once procurement or manufacture has commenced. Any non-refundable deposit or special cancellation condition will be disclosed before acceptance, subject always to applicable law.
5. Delivery, Freight, Risk & Access
Many Products are dispatched directly by Manufacturers, Suppliers or authorised distribution partners. Delivery timeframes are estimates only and may be affected by stock availability, manufacturing lead times, freight networks, weather, industrial action, port congestion, public holidays and other matters outside our reasonable control.
You must provide complete and accurate delivery information and disclose known access restrictions. You are responsible for ensuring safe and adequate access for delivery. Additional storage, handling, redelivery or return-freight charges reasonably incurred because of incorrect details, missed delivery, delayed depot collection, inadequate access or site conditions may be charged where permitted by law.
Unless expressly included in writing, delivery does not include unpacking, assembly, installation, positioning or removal of packaging.
Where you authorise a Product to be left unattended, delivery is complete when it is left in accordance with your instructions. To the maximum extent permitted by law, we are not responsible for theft, weather damage or other loss occurring after compliant delivery.
Subject to applicable law, risk of loss or damage passes on delivery to the agreed location, or when a Product is made available for collection by you or your nominated carrier. Legal title remains with us until payment for the relevant Order has been received in full.
6. Inspection, Freight Damage, Missing or Incorrect Products
Inspect Products as soon as reasonably practicable after delivery. If a Product is damaged in transit, incomplete or incorrect, notify us as soon as possible and, where reasonably possible, within 48 hours. Prompt notice assists freight investigations but does not remove or limit ACL rights.
We may reasonably request photographs or video of the Product and packaging, Order details, serial numbers and a description of the issue. Keep packaging and do not dispose of damaged goods while a claim is being investigated unless doing so creates a safety risk or we instruct otherwise.
Some Orders arrive in separate consignments. We may confirm whether an apparently missing item is still in transit before treating it as missing. Where a valid claim is established, we will provide the remedy required by law and may arrange repair, replacement, missing components, collection or refund as appropriate.
7. Product Safety, Training, Assembly & Maintenance
Pilates and exercise equipment can cause injury if assembled, adjusted, maintained or used incorrectly. Before first use, you must read and follow all Manufacturer instructions, warnings, labels, weight/user limits and safety information supplied with the Product.
Equipment must be correctly assembled before use. Unless we expressly agree in writing, we do not provide assembly, installation, servicing, maintenance or repair services. If you are uncertain about assembly, adjustment, maintenance or safe operation, do not use the Product until you have obtained appropriate assistance from a suitably competent or qualified person.
Users must receive appropriate instruction, familiarisation, training and supervision for the Product and activity before use. A Product must not be used by a person who does not know how to operate it safely. Commercial Customers must ensure instructors, staff and other persons responsible for equipment use have appropriate knowledge, training, qualifications and supervision for their role.
You must establish and follow an inspection and maintenance program appropriate to the Product, frequency and intensity of use, Manufacturer recommendations and operating environment. Commercial Customers should keep appropriate inspection, servicing, maintenance and repair records.
Before use, inspect safety-critical and wear components where applicable, including springs, ropes, straps, clips, connectors, pulleys, footbars, carriages, wheels, tracks, frames, fasteners, upholstery, handles and accessories. Worn or damaged components must be repaired or replaced as appropriate.
Immediately stop using equipment that is damaged, unstable, excessively worn, malfunctioning, subject to a safety warning or recall, or reasonably suspected to be unsafe. Do not continue use until it has been appropriately assessed and, where necessary, repaired.
Do not make unauthorised modifications or repairs, use incompatible parts or accessories, exceed specified limits, or use a Product for a purpose or environment for which it was not designed. Unless expressly designed for children, exercise equipment is not children's play equipment and children or other persons requiring supervision must not be allowed unsupervised or inappropriate use.
You are responsible for determining whether physical activity is suitable for you and should obtain advice from an appropriately qualified health or exercise professional where appropriate.
Nothing in this section transfers to you any product-safety obligation that applicable law places on us as a retailer or supplier.
8. Commercial & Studio Use
Commercial Customers must select equipment appropriate for the intended commercial use, expected frequency and intensity of use, users and operating environment. A Product identified as residential or limited-use equipment should not be used in a higher-frequency commercial setting contrary to Manufacturer specifications or recommendations.
Commercial Customers are responsible for safe systems of work, staff and instructor training, user supervision, hazard management, workplace health and safety compliance, routine inspection, maintenance and removal from service of unsafe equipment.
Unless we agree otherwise in writing, we do not accept change-of-mind returns for reformers, Pilates chairs, barrels, Cadillac/trapeze equipment, other large or bulky equipment, commercial or bulk Orders, or special-order/customised/specifically sourced Products. This applies only to change of mind and does not affect ACL or other statutory rights.
Manufacturer warranty conditions may differ for residential and commercial use. A Manufacturer warranty is additional to statutory rights and its expiry does not, by itself, determine whether ACL rights remain available.
Commercial Customers are responsible for determining appropriate business insurance, including public liability, professional indemnity, workers compensation and equipment/property cover where relevant. We do not provide insurance advice.
9. Warranties, Returns & Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Manufacturer warranties are additional to these rights. Warranty terms vary by Product. A voluntary warranty may exclude issues caused by misuse, accidental damage, neglect, improper assembly or maintenance, unauthorised modification, incompatible parts, fair wear and tear, or commercial use of a residential Product, but those warranty exclusions do not remove statutory rights.
For a fault or warranty claim, contact us promptly. We may reasonably require proof of purchase, photographs, video, serial numbers and other information necessary to assess the issue. A Product may need to be inspected or tested by us, the Manufacturer, Supplier, an authorised repairer or another suitably qualified person.
For change-of-mind returns that we agree to accept at our discretion, the Product must generally be unused, unassembled, complete and in as-new condition with original packaging where reasonably possible. You are responsible for return freight and risk in return transit unless we agree otherwise. Reasonable disclosed restocking or third-party charges may apply where lawful.
Do not return a Product without first contacting us for return instructions. Nothing in our Returns Policy or these Terms limits remedies required by the ACL.
10. Customer-Caused Loss, Misuse & Responsibility
To the maximum extent permitted by law, we are not liable for injury, death, property damage, equipment damage, business loss or other loss to the extent caused or contributed to by:
· incorrect assembly, installation, relocation or adjustment by you or a third party;
· misuse, abuse, neglect, accidental damage or use for an unintended purpose;
· failure to read or follow Manufacturer instructions, warnings or safety information;
· failure to provide appropriate instruction, training or supervision;
· failure to inspect, service, maintain, repair or replace worn components appropriately;
· continued use after damage, excessive wear, malfunction or a safety concern becomes apparent;
· unauthorised repair or modification, or use of incompatible or unsuitable parts or accessories;
· use contrary to stated user, weight, environmental, residential/commercial or other limits;
· unsafe premises, inadequate operating clearance or other conditions under your control; or
· your negligent, unlawful or wrongful act or omission.
This allocation of responsibility applies only to the extent permitted by law and does not exclude liability arising from a Product defect or other matter for which we are legally responsible.
11. Limitation of Liability
This section applies only to the maximum extent permitted by law. Nothing in it limits liability or remedies that cannot lawfully be limited.
Where permitted by section 64A of the ACL, our liability for goods not ordinarily acquired for personal, domestic or household use or consumption may be limited, at our option, to replacement, repair, supplying equivalent goods, or payment of the cost of replacement or repair.
To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for business interruption, lost profit, revenue, opportunity, goodwill, contracts, production, anticipated savings or data, except where such loss must legally be compensated.
To the maximum extent permitted by law, our aggregate liability arising from a claim concerning a Product is limited to the amount paid for the Product giving rise to the claim. This cap does not apply where liability cannot lawfully be limited.
We are not responsible for the independent acts or omissions of freight carriers, payment providers, Manufacturers, Suppliers or other third parties except to the extent the law makes us responsible for them. We remain responsible for obligations imposed on us by the ACL and other applicable law.
12. Indemnity & Protection of Company Personnel
To the maximum extent permitted by law, you indemnify Pilates Supply Co Pty Ltd and its directors, officers, employees, contractors, agents and representatives against third-party claims, losses, liabilities, damages and reasonable legal costs to the extent directly caused or contributed to by your breach of these Terms, misuse of a Product, negligent or unlawful conduct, unauthorised modification, failure to train or supervise users, failure to maintain equipment, or failure to comply with applicable law.
For Commercial Customers, this includes claims arising from operation of Products within the business to the extent caused or contributed to by inadequate training, supervision, inspection, maintenance, workplace safety systems, unauthorised modification or continued use of known or reasonably suspected unsafe equipment.
The indemnity does not apply to the extent a claim results from our breach, negligence, a Product defect for which we are legally responsible, or another liability that cannot lawfully be excluded or transferred.
Your contract for the purchase of Products is with Pilates Supply Co Pty Ltd. To the maximum extent permitted by law, no director, officer, employee, contractor, agent or representative of Pilates Supply Co Pty Ltd assumes personal contractual liability to you merely by acting for or communicating on behalf of the company. Nothing in this clause excludes any personal liability that applicable law does not permit to be excluded.
13. Product Safety Incidents & Recalls
Contact us promptly if you become aware of a suspected safety defect, serious malfunction, injury or other safety incident involving a Product we supplied. Stop using the Product where continued use may create a safety risk and retain the Product and relevant components where reasonably practicable.
We may contact Customers about safety notices or recalls using contact details held by us. Customers must follow applicable recall and safety instructions. We will comply with product-safety obligations imposed on us by applicable law, including applicable standards, bans, reporting and recall requirements.
14. Force Majeure
We are not liable for delay or failure to perform to the extent caused by an event beyond our reasonable control, including natural disasters, severe weather, pandemic, war, civil unrest, industrial action, manufacturing or supplier disruption, transport interruption, port congestion, government action, cyber incident or essential telecommunications failure.
We will take reasonable steps to minimise disruption and resume performance where practicable. If an event prevents supply for an extended period, we may discuss a revised timeframe, alternative Product or cancellation/refund as appropriate. Nothing in this section removes a right to cancel or obtain a remedy that applies under law.
15. Intellectual Property, Privacy & Website Use
Unless otherwise stated, Website content is owned by or licensed to us, including branding, text, Product descriptions created by us, photographs, graphics, videos, buying guides, comparison tables, educational articles and downloadable resources. You may use it for personal or legitimate internal business evaluation but must not reproduce, republish, commercially exploit or systematically scrape it without permission, except as permitted by law.
You must not use bots, crawlers, scrapers or automated/AI systems to extract substantial Website content, create competing datasets or reproduce our original commercial content, except where authorised or where such use cannot lawfully be restricted. Lawful search-engine indexing is not prohibited.
If you submit a review, testimonial, photograph, video or other content, you grant us a non-exclusive, worldwide, royalty-free, perpetual licence to use and adapt it for our business and marketing, and warrant that you have the rights necessary to submit it.
Personal information is handled in accordance with our Privacy Policy and applicable law. We may use service providers for ecommerce, payments, fulfilment, freight, communications, analytics and advertising. Transactional communications about Orders, delivery, warranties, safety and customer service are separate from promotional marketing. Marketing communications will include unsubscribe mechanisms where required by law.
You must not use the Website unlawfully, interfere with its security or operation, introduce malicious code, or attempt unauthorised access. We do not guarantee uninterrupted Website availability.
16. General
Disputes. If a dispute arises, contact us with relevant Order details and supporting information. The parties should, where reasonable, attempt good-faith resolution before formal proceedings. This does not prevent either party from exercising urgent rights or contacting a regulator, consumer agency, tribunal or court.
Governing law. These Terms are governed by the laws of Western Australia and applicable Commonwealth laws. Subject to any non-excludable right to proceed elsewhere, the parties submit to the courts and tribunals of Western Australia.
Severability. If a provision is invalid or unenforceable, it will be read down where possible or severed without affecting the remaining provisions.
No waiver. A failure or delay in exercising a right does not waive that right.
Changes. We may update these Terms prospectively. The version applying when an Order contract is formed continues to govern that Order unless a change is agreed or required by law.
Contact. Pilates Supply Co Pty Ltd, trading as Pilates Supply Co. Website: www.pilatessupplyco.com.au. Email: support@pilatessupplyco.com.au